Our Offices
Western New York Office - 4291 Slate Hill Road Marcellus, NY, 13108
Eastern New York Office - 564 Livingston St. Troy, NY 12182
Customer support, technical service and parts availability are critical
components that will impact the profitability in your business. That's why we have two offices that supply parts, service, sales and customer service. With more
than 50 regionally licensed, factory certified technicians, 8 in-house
technicians, 5 authorized national account service agencies,
Taylor Upstate can offer incomparable customer service
24 hours a day, 7 days a week, anywhere our customers are located!
DID YOU KNOW?
Our showrooms are certified training center that you
can use to train your employees or get familiar with your
machine before it is delivered
Here at Taylor Upstate our employees have an average of over
15 years experience, with 50% of our service department
having over 25 years service
Taylor Upstate has consistently been recognized by the Taylor Company
as an “A” Distributor for outstanding sales, service, marketing, and
financial performance.
CUSTOMER SERVICE
Customer Satisfaction begins with customer service. Taylor Upstate has focused all of our resources to provide the highest level of customer support to the Upstate New York area. We have implemented programs such as Turbo Charge Training; a telephone troubleshooting line; competitive warranty programs; and an automatic mailer program for parts replacement.
Service technicians are available 7 days a week, 365 days a year. Our regular hours are Monday through Friday 8:00am to 4:30pm. After 4:30pm or on weekends our friendly answering service will respond to your call, and promptly locate a service technician to speak with you. In addition, we maintain a fully equipped test and repair shop. Complimentary training for our customers and their staff is always available.
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